At Tikand, we strive to provide the best shipping service to our customers to ensure that your products arrive quickly and safely. This policy explains shipping and delivery details:

Shipping areas

  • We ship to all cities of [ Jordan].
  • In case of ordering shipping to an area outside the coverage area, the customer will be contacted to find the appropriate solution.

Delivery time

  • Orders are processed within [10] business days from the date of payment confirmation.
  • The usual delivery time: from [1] to [3] working days inside [Jordan].
  • The duration may vary depending on the customer's location, shipping company conditions, or public holidays.

Shipping costs

  • Shipping costs are calculated when the order is completed and are clearly shown on the payment page.
  • We may offer free shipping offers for orders exceeding a certain value [JD 100].

Tracking orders

  • We provide the customer with a tracking number once the order is shipped so that he can follow the status of the shipment until it is received.

Receiving the shipment

  • The client is obliged to provide a correct address and accurate contact information.
  • In the event that the order cannot be received due to an error in the information provided, the customer may be charged an additional shipping fee.

International shipping (if applicable)

  • Additional customs duties or taxes may apply when shipping outside [Jordan].
  • The customer is responsible for any duties or taxes imposed by the customs of the receiving country.

Shipping delay

  • We do our best to ensure that orders are delivered on time, but we are not responsible for any delays caused by shipping companies or emergency circumstances beyond our control.

Communication

In case of any query or problem regarding shipping, please contact us via:

  • E-mail address: tikandjordan@gmail.com
  • Phone: 00962788890283