Damaged or defective products

The goods are classified as defective if your link is damaged or when an industry defect appears out. Please note that goods damaged as a result of misuse and corrosion are not considered defective. If you received a damaged or defective item, please contact the customer service team via WhatsApp to coordinate the return process and refund the amount.

Goods that you can not return

* Beauty - cosmetics, personal care and perfumes

* Jewelry

* Roses and fruits

* Sweets of all kinds – cakes, chocolates, and dates

* Personalized products

Switching demand

All our products are custom-made, so we cannot exchange or return any order

Damages and issues


Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate and correct the problem.

Order cancellation

Our first priority at Tikand is to make you feel comfortable ordering the products you really want to buy. If you want to cancel your order, the sooner you cancel the order, the better.!

The order cancellation process depends on the start of the order processing and shipping process, so within 24 hours if the customer does not cancel the order or modify it, the order will be approved and proceed with processing and shipping, so try to cancel the order at an early stage. If you wish to cancel an order or modify it, you can use the “My Orders” page on the site, or communicate via the means of contacting customer service, and we will take care of everything.